Program Refund and Cancellation Policy

Revised January 31, 2024

Policy applies to:

  • General programming
  • Separate refund policies apply to: Camp, ECE/licensed programs, Birthday parties



  1. Program schedules, prices and content are subject to change without notice. The JCC reserves the right to cancel or change programs dependent upon registration, availability of facilities. If the JCC cancels, a full or pro-rated refund will be offered. *For programs canceled due to emergency closure of the facility or a major medical emergency a refund or credit will not be issued.
  2. Withdrawal:  You may withdraw from a program and receive a refund up to 4 business days before the start date of the program. A 10% administrative charge of the program fee will apply unless otherwise specified. Minimum $10.
    You may withdraw from a program no later than the second class in order to receive a JCC Credit. NO REFUNDS. A 20% administrative charge of the program fee will apply unless otherwise specified. Minimum $20.
  3. Missed Classes: No make-up classes or credits are offered for missed sessions by a participant. No refunds or credits will be offered after the second class, unless full withdrawal is necessary for a documented medical reason. There is a $15.00 charge for this service.
  4. Transfers: Transfers between programs will be allowed subject to space, instructor availability and approval. There is a $10 administrative charge for this service.
  5. Non refundable fees: Some programs have non-refundable deposits and fees. Please refer to the specific withdrawal and refund policies of your program of interest.


  1. All JCC refund policies apply
  2. If you are required to withdraw from an aquatic program due to skill or safety concerns as determined by the JCC, a refund for the remainder of classes will be issued with a 20% administrative charge.
  3. No refunds or credits after the third class.
  4. Swim assessments are available at no additional charge to ensure that registrants enroll in the appropriate program.

CAMP SHALOM (Winter, Spring, Passover and Summer)

  1. Cancellation Policy
    1. Up until four (4) weeks prior to start of Camp – 10% per code, per child cancellation fee
    2. Four (4) weeks prior to start of Camp – $50 per code, per child (Not including full summer combo)
    3. Two (2) weeks prior to the start of Camp – no refund. Credit only ($50 Cancellation fee)
  2. Emergency Closure: In the event of an emergency closure due to natural disaster, government orders, no refunds or credits will be issued.


  1. Programs running through VTT may be subject to VTT refund policies and procedures.
  2. For programs canceled due to emergency closure of the facility or a major emergency a refund or credit will not be issued.


  • Deposit non refundable


  • This policy does not apply to licensed programs

The JCC is committed to providing a safe and welcoming environment for all members, visitors and staff. To promote safety and comfort for all, we ask individuals to act appropriately at all times when they are in our facility or participating in our programs and abide by the following policies:

  1. All persons shall enter the JCC and Early Childhood Centre in an authorized manner (i.e. Swipe card or buzzed in).
  2. Children under the age 12 must be supervised at all times by a parent/guardian when not attending a registered program.
  3. The JCC is a multi-use facility; attire appropriate to the activity is required.
  4. All people using the JCC are expected to adhere to the posted schedules for usage of our facilities including the gym, public areas, pools, fitness centre, etc.
  5. All people using the JCC are expected to behave in a mature and responsible way, and to respect the rights and dignity of other members, guests, visitors and staff.
  6. Any suspicious or inappropriate behaviors shall be reported to the JCC Staff. JCC Staff are eager to be of assistance. Members and guests should not hesitate to notify staff if assistance is needed.
  7. Packages or bags shall not be left unattended at any time. People shall report any unattended packages to the JCC Staff.
  8. People are only permitted to post fliers, posters and/or announcements on JCC bulletin boards with prior permission of our Front Office Staff.
  9. No one will engage in disruptive actions including but not limited to:
  • Angry or vulgar language, including swearing, name-calling or shouting;
  • Physical contact with another person in any angry or threatening way;
  • Any demonstration of sexual activity or sexual contact with another person;
  • Harassment or intimidation by words, gestures, body language or menacing behavior;
  • Theft or behavior that results in destruction of property;
  • Carrying or concealing any weapons, devices or objects that may be perceived as weapons;
  • The JCC and its property are smoke-free environments; and smoking is not permitted in or outside the JCC;
  • Use or possession of illegal substances on JCC property, in JCC vehicles or JCC sponsored programs;
  • Loitering on JCC property;
  • Aiding or abetting in the unauthorized entrance of any person;Other conduct of an inappropriate, threatening or offensive nature.

The JCC, through its Executive Director, Manager on Call, and Board of Directors reserves the right to remove from the premises any individual acting in an inappropriate manner and further reserves the right for disciplinary actions including, but not limited to, the cancellation of membership.


All content of this site is copyrighted and may only be downloaded or copied with the consent of the Jewish Community Centre of Greater Vancouver.


The JCC does not and will not sell, trade, or share a donor’s personal information with any other agency or entity. Donors may request not to have their names listed publicly.


Because JCCGV is a meeting place for Jews of all religious affiliations and practices, all food in the building must be kosher. Our cafe Nava Creative Kosher Cuisine is open Sunday – Friday serving a large selection of kosher home-made baked goods, Italian coffees, sandwiches and a variety of great cuisine.


Occasionally JCCGV staff / photographer may take photographs of participants to be used for publicity purposes. If you do not wish your photograph to appear in the JCCGV promotional materials, please let our photographer know.


The Jewish Community Centre of Greater Vancouver has created this privacy policy to explain why we collect particular information and how we will protect your personal privacy within our website.

In order to fully understand your rights we encourage you to read this privacy policy, as well as our Release and Waiver policy. The JCC reserves the right at any time and without notice to change this privacy policy simply by posting such changes on our site. Any such change will be effective immediately upon posting.


What information we collect.

Through our online forms we collect contact information that may include name, e-mail address, address, phone number, interests, preferences and similar information.


How we use this information.

We use the collected information for program registration, to answer your questions, provide services, process donations or schedule appointments.


How we protect your personal information.

All information collected is encrypted and stored securely within our CRM and website. Credit card information is never stored. A tokenization system is used to protect payment information from internal and external threats.


Who has access to your information?

Any information collected is used by the JCC or JCC third party vendors to process registrations, donations or requests. We do not sell or share your information.


Links to other sites.

We provide links to other websites that we believe you will find useful. We ask you to recognize that the JCC is not responsible for the privacy practices of these other sites.


Use of “cookies”.

This site uses cookies. You may turn off cookies in your browser but some aspects of our site may lose functionality.

Questions regarding this statement should be directed to Please reference this privacy policy in your subject line.


The JCC uses appropriate procedures to ensure the security of your personal information and to protect it from unauthorized access. In particular, when we ask you to enter credit card information, we utilize a PCI compliant third-party processor. Your credit card information is not stored on our servers.


Download Printable PDF


I, on my own behalf, and for and on behalf of (the “Applicant(s)”), for whom I am the parent and/or legal guardian, DO HEREBY AGREE AS FOLLOWS:




Activities, Programs, and Facilities


I, and the Applicant(s) if any (collectively, “We” or “Us”), am/are aware that as a member or guest of the Jewish Community Centre of Greater Vancouver (the “JCCGV”), and/or as a participant in any programs, lessons, or activities offered by or through the JCCGV (the “JCCGV Programs and Activities”) I (We) will be given access to the JCCGV premises and facilities (the “JCCGV Facilities”), including equipment of the JCCGV used in connection with JCCGV Programs and Activities.


I (We) understand that participation in aquatics, sports, dance, fitness training, strength and weight training, aerobic exercise, and/or any other recreational activity can result in physical injuries, and/or aggravation of pre-existing health conditions, injuries or congenital defects. I (We) acknowledge that prior to participation in any JCCGV Programs and Activities, I (We) should seek medical approval if I (We) know or suspect that such participation may pose a risk to me (Us), or if I (We) have any concern about my or the Applicant(s)’ fitness or suitability for such activities. I (We) represent and warrant that I (We) are in good health and physical condition, or have been approved by a medical practitioner to participate fully in the JCCGV Programs and Activities, and I (We) accept full and complete responsibility for my and the Applicant(s)’ ability to healthfully participate in all JCCGV Programs and Activities.


I (We) understand that JCCGV staff does not assume responsibility for supervising children under 12 years of age when not attending a registered program. I (We) agree that the JCCGV is not responsible for children left unattended before programs start or after they have finished.


I (We) further understand that at the JCCGV Facilities, and while participating in any JCCGV Programs and Activities, other children, adults, staff, volunteers, personal trainers, program instructors and assistants will be interacting with each other and utilizing common areas, facilities and equipment, and that there are many risks, dangers and hazards arising from such use and interaction. I (We) further understand that some JCCGV Programs and Activities will take place at locations other than at the JCCGV Facilities, and that there are many risks, dangers and hazards arising from transportation to and from the JCCGV Facilities to such program locations and while at such program locations. Such risks, dangers and hazards include but are not limited to: inadequate coaching, instruction or supervision; inadequate safety precautions, cleaning, maintenance, warnings, or equipment; negligence on the part of the JCCGV or any of its directors, officers, staff, program instructors, assistants or volunteers; negligence of other participants or spectators; being struck by objects or other participants; collisions with objects, persons, or vehicles, including while on public transportation or any transportation provided by the JCCGV; adverse reaction from exposure to allergens; exposure to illnesses, viruses, or disease; loss of balance, slips and falls; drowning, shock, burns, sunburns, food borne illness, or dehydration; fractures, sprains, strains, paralysis, soft tissue injury, spinal cord injury, psychological injury, head, neck or brain injury, and other bodily injury.


I (We) understand and freely assume all such risks, both known and unknown, including but not limited to accidental death or serious disability, arising from my and/or the Applicant(s)’ attendance at and use of the JCCGV Facilities, and participation in all JCCGV Programs and Activities, including but not limited to all lessons or courses I (We) register to participate in.


COVID-19 Worldwide Pandemic
I am (We are) aware that there is a worldwide pandemic arising from the Covid-19 virus (the “Virus”). I am (We are) aware that the Virus is transmitted via liquid droplets when a person coughs or sneezes. The Virus can enter through these droplets through the eyes, nose or throat if you are in close contact with an infected person, and can be spread by touch if a person has used their hands to cover their mouth or nose when they cough.
I (We) understand that by accessing the JCCGV Facilities and participating in JCCGV Programs and Activities there is a risk that the Virus may be transmitted to me (Us).
I (We) also understand that information regarding the Virus is new and developing, and protocols and recommendations for best practices to reduce the spread of infection of the virus may be changed as information develops on an ongoing basis.
Voluntary Assumption of Risk – CONSENT and AGREEMENT
By entering into the JCCGV Facilities and/or participating in and/or registering for JCCGV Programs and Activities, I (We) hereby acknowledge and agree that I (We) do so at my or our own risk, and that I (We) DO HEREBY CONSENT TO, FREELY ACCEPT AND FULLY ASSUME ALL SUCH RISKS, DANGERS AND HAZARDS AND THE POSSIBILITY OF PERSONAL INJURY, DEATH, PROPERTY DAMAGE AND LOSS RESULTING THEREFROM.




Consent to Medical Treatment
I (We) hereby agree that by executing this AGREEMENT, I (We) give the JCCGV staff permission in the event of an emergency, to act on my behalf and/or on behalf of the Applicant(s) as the case may be, and for the physician in attendance to hospitalize and secure proper treatment that may be needed for me and/or the Applicant(s).
Consent to Collection and Use of Personal Information


I (We) understand that in order to become a member, employee, or guest of the JCCGV, and/or to participate in JCCGV Programs and Activities, the JCCGV may collect and store personal information about me (Us). Personal information collected by the JCCGV includes but is not limited to biographical information, financial information, contact information, medical information, personal health information including temperature or other vital statistics, likes and preferences, comments and feedback provided, and photographs or videos.


I (We) hereby authorize the JCCGV to collect such information and to use it to manage its membership and program database, to run and assess its programs and services, for membership cards and controlling access to the JCCGV Facilities, to communicate with me (Us), for fundraising and marketing purposes, to respond to public health emergencies, to provide emergency care to me (Us), for employment or volunteer opportunities, and for any other use in accordance with its Privacy Policy, as may be amended from time to time, or as may be required by law. The JCCGV’s Privacy Policy is available for viewing on its website


I (We) understand that photos or videos may be taken of me (Us), and I (We) hereby consent to such photos or videos being taken and used for marketing, advertising and promotional purposes for the JCCGV and/or for JCCGV Programs and Activities.


TO THE JCCGV and all of its board members, employees, staff, independent contractors, program instructors, volunteers, agents, successors and assigns, executors, heirs and representatives (collectively, the “RELEASEES”):
In consideration for being provided access to the JCCGV Facilities and/or being permitted to participate in JCCGV Programs and Activities, and for other good and valuable consideration the receipt and sufficiency of which is hereby acknowledged, I (WE) DO HEREBY AGREE AS FOLLOWS:
TO WAIVE ANY AND ALL CLAIMS that I (We) have or may have in the future against the RELEASEES OR ANY OF THEM, and TO RELEASE THE RELEASEES from any and all liability for any loss, damage, expense or injury including death that I (We) may suffer, or that my or the Applicant(s)’ next of kin may suffer, resulting from my and/or the Applicant(s)’ attendance at or use of the JCCGV Facilities or equipment and/or participation in any JCCGV Programs and Activities, DUE TO ANY CAUSE WHATSOEVER INCLUDING NEGLIGENCE, BREACH OF CONTRACT, BREACH OF STATUTORY DUTY, AND ANY FAILURE ON THE PART OF THE RELEASEES OR ANY OF THEM TO SAFEGUARD ME FROM THE RISKS, DANGERS AND HAZARDS REFERRED TO ABOVE;


TO INDEMNIFY AND HOLD HARMLESS the RELEASEES and each of them from any and all liability for any damage to property or personal injury to any third party, resulting from my or the Applicant(s)’ participation, observation, attendance at, involvement in or in any way connected to the JCCGV Facilities and/or JCCGV Programs and Activities.


AS PARENT or LEGAL GUARDIAN WITH LEGAL RESPONSIBILITY FOR THE APPLICANT(S), I CONSENT AND AGREE TO THE APPLICANT(S)’ RELEASE OF ALL THE RELEASEES, and for myself, my heirs, assigns and next of kin, I RELEASE AND AGREE TO INDEMNIFY THE RELEASEES from any and all liabilities in any way connected to or arising out of the Applicant(s)’ attendance at the JCCGV Facilities and/or participation in any JCCGV Programs and Activities.


This AGREEMENT shall be binding upon me (Us) and our heirs, next of kin, executors, administrators, assignees, personal representatives, and guardians, in the event of my or the Applicant(s)’ death or incapacitation.


This AGREEMENT shall be governed by and interpreted solely in accordance with the laws of the province of British Columbia, and the laws of Canada applicable therein.


I (We) am/are not relying on any oral or written representations or statements made by the Releasees with respect to the safety of the JCCGV Facilities or JCCGV Programs and Activities, other than what is set forth herein.


I (We) confirm that I (We) have read and understand this AGREEMENT prior to signing it, and I AM AWARE THAT BY SIGNING THIS AGREEMENT I AM WAIVING CERTAIN LEGAL RIGHTS which me or my heirs, next of kin, executors, administrators, assigns and representatives may have against the RELEASEES, and I AM WAIVING CERTAIN LEGAL RIGHTS OF THE APPLICANT(S).




The registrant(s) must be 19 years or older to register online. If you are under 19 you must have a parent or legal guardian register you.


Please note new guidelines to help ensure the safety of your child:
Children under 12 should not be left unsupervised before or after programs. The JCCGV is not responsible for children left unattended before programs start or after they have finished. Parents/guardians are responsible for supervising their children.